Community Tech Support
Scheduled, on-site technology support for residents — delivered with patience, clarity, and a personal touch.
Helping residents feel more confident with technology, while giving community staff peace of mind.
More Than Technical Support
Community Tech Support is designed for active adult and 55+ communities where technology frustration affects not just devices, but people.
While the service helps residents resolve everyday technology issues, just as importantly it provides calm, patient, one-on-one support from someone who understands that technology can feel overwhelming or isolating.
For many residents, it’s not just about fixing a problem — it’s about having someone who listens, explains clearly, and takes the time to help them feel comfortable again.
Who This Is For
This service is designed for community managers and leadership teams who want a simple, structured way to support residents with technology needs — without adding pressure to front desk or maintenance staff.
It works best in communities that value resident experience, personal connection, and predictable operations.
How It Works
A Consistent Weekly Presence
A regular on-site day and time is scheduled, so residents know when help is available.
Requests Are Organized
Residents submit requests through a simple, agreed-upon process.
Personal, On-Site Support
Residents receive one-on-one assistance during scheduled hours, in a calm and friendly setting.
How Residents Are Supported
Support focuses on common, everyday technology frustrations, including:
- Smartphones and tablets
- Email access and questions
- Computer and laptop basics
- Wi-Fi connection issues
- Streaming TV and media services
- Password and account help
The goal is not just to solve problems, but to help residents feel more confident and less stressed using technology day to day.
A Patient, Person-Centered Approach
Community Tech Support is intentionally designed to be approachable and unrushed.
Residents are met where they are, explanations are given without jargon, and no one is made to feel embarrassed for asking questions. Over time, this builds trust, familiarity, and a sense that help is truly available.
For many residents, the service becomes a reassuring point of connection — not just a technical resource.
A Low-Risk Way to Try It
Most communities begin with a 90-day pilot to see how the service fits within their operations and resident culture.
The pilot allows everyone to evaluate the experience in a real-world setting before making any longer-term decisions.
About Community Tech Support
The service is provided by a local technology professional with over 20 years of experience supporting individuals and organizations. The focus is not just on technical knowledge, but on communication, patience, and understanding.
The service is intentionally structured to feel familiar, predictable, and supportive — for both residents and community staff.
Interested in Learning More?
If you’d like to explore whether Community Tech Support could be a good fit for your community, a brief introductory conversation is the best place to start