Support FAQs
These IT support FAQs answer common questions about on-demand services, Microsoft 365 support, security, and pricing.
FAQs About On-Demand IT Support
Here are answers to some common questions we receive about on-demand IT support
No. Our on-demand IT support is provided without long-term contracts or mandatory service plans. You only pay for the help you need, when you need it.
Yes. We provide both remote and on-site IT support depending on the issue, urgency, and location. Many problems can be resolved remotely, while others may require on-site assistance.
We primarily support small and growing businesses that rely on everyday technology such as computers, email, Microsoft 365, and office networks. Our services are designed for organizations without in-house IT staff.
Absolutely. Microsoft 365 support is one of our core specialties, including Outlook, Teams, OneDrive, SharePoint, user setup, and troubleshooting.
Response times vary depending on the issue, but we aim to respond as quickly as possible—especially for urgent problems affecting business operations.
For many small businesses, yes. On-demand IT support provides flexibility without long-term commitments, making it a cost-effective alternative to traditional managed service provider (MSP) contracts.
FAQs About Microsoft 365 & Cloud Migrations
Below are answers to some of the most common questions we receive about Microsoft 365 migrations.
Most migrations are planned to minimize or eliminate downtime. Any expected disruption is discussed ahead of time.
Yes. We regularly migrate from Google Workspace, local file servers, and mixed environments.
Absolutely. File structure and permissions are a key part of a successful migration.
Yes, when configured properly. We ensure security features like MFA and access controls are enabled.
Yes. We can assist with cleanup, troubleshooting, and user guidance after the migration.
FAQs About Security & Identity Protection
Here are answers to some common questions we receive about security & Identity protection.
Yes. Our security services are available without long-term commitments. You can engage us for specific security improvements or ongoing help as needed.
Absolutely. We help secure Microsoft 365 with MFA, identity controls, email protection, and access policies.
Yes. We focus heavily on identity protection, MFA, and security best practices to reduce phishing and unauthorized access risks.
Yes. Everything we implement is sized and scoped specifically for small businesses — no enterprise overhead or unnecessary complexity.
Yes. We can assist with incident response, securing compromised accounts, and preventing future issues.
Send Us a Message
Quick questions, urgent issues, or general business IT inquiries — fill out the form below and we’ll respond as soon as possible
We typically respond within one business day.